Anh20 Responsible Gaming — Play Smart, Live Balanced
Anh20 believes that healthy entertainment starts with self-awareness. This page provides a complete guide to help you enjoy your gaming experience in a responsible and safe way.
We care about the well-being of every user on our platform in Malaysia.
Anh20's Commitment to Responsible Gaming
At anh20, good entertainment is entertainment that causes no harm. We understand that online gaming can be a source of fun and relaxation — but we also recognise that without proper boundaries, it can have a negative impact on your personal life, finances, and relationships.
That's why anh20 provides a range of tools, guides, and resources to help every user make informed decisions while using our platform. We don't just offer entertainment — we're equally committed to the well-being of our users in Malaysia.
The anh20 platform is open only to users aged 18 and above. Responsible gaming is not just our policy — it is a core value we uphold in every aspect of how we operate.
Recognise the Signs of At-Risk Behaviour
One of the most important steps in responsible gaming is self-awareness. Here are some signs that your gaming habits may need attention:
- Spending more time playing than planned and finding it hard to stop.
- Playing with money meant for essentials like food, rent, or bills.
- Feeling anxious, irritable, or restless when you're unable to play.
- Hiding gaming activity from family members or friends.
- Chasing losses by continuing to play beyond your set budget.
- Neglecting work, family, or social responsibilities due to excessive time spent gaming.
If you recognise two or more of the signs above in yourself, we encourage you to use our self-control tools or seek professional support.
How to Set Healthy Time Limits & Budgets
Before starting a session, decide how long you'll play — for example, a maximum of 60 minutes per day. Use your phone's timer as a reminder. When time is up, stop — no excuses to carry on.
Set a maximum amount in MYR (RM) that you are comfortable spending each week or month. Treat this as an entertainment expense — not an investment or a source of income.
Step away from the platform for a day or a week whenever you feel you need a break. These cooling-off periods help you gain a clearer perspective on your gaming habits.
Review your transaction history and account activity regularly. Keeping clear records helps you see exactly how much time and money you've spent.
Available Self-Control Features
Anh20 provides several features that users can use to manage their own platform usage:
Deposit Limit
You can set a daily, weekly, or monthly deposit limit through your account settings. Once the limit is reached, no further deposits will be processed until the limit period resets.
Cooling-Off Period
If you need a short break, you can apply for a cooling-off period lasting anywhere from a few days to a few weeks. During this time, your account will be temporarily locked.
Self-Exclusion
For more serious cases, you can apply for a long-term self-exclusion. This means your account will be suspended for a duration you specify, and you will not be able to register a new account during that period.
To activate any of the features above, contact the anh20 support team via email: [email protected]
Minor Protection
Anh20 takes the protection of children and teenagers very seriously. This platform is strictly for individuals aged 18 and above. During registration, we require age verification and reserve the right to request identity documents at any time.
We encourage all adult users to take the following steps to prevent access by children or teenagers at home:
- Never share your anh20 account login details with anyone, especially younger family members.
- Log out of your account when not in use, especially on shared devices.
- Enable parental controls on any device that children also use.
- If you suspect your account has been accessed by a minor, please contact our support team immediately.
Any attempt by a minor to register or use the anh20 platform will result in immediate account closure.
Life Balance & Professional Support
Online gaming should be a small part of a balanced life — not the main focus. anh20 encourages users to maintain other healthy activities such as sports, spending time with family and friends, and pursuing meaningful hobbies.
If you or someone you care about is struggling with a gaming addiction, seeking professional help is the smartest and bravest step you can take. The following resources are available in Malaysia:
- Talian Kasih (15999): A family and welfare helpline available 24 hours a day.
- Government Hospital Psychiatric Clinics: Medical professionals can help assess and treat addictive behaviour issues.
- Rehabilitation & Counselling Centres: Counselling centres offering psychological support are available across Malaysia.
The anh20 support team can also help you activate self-control features or close your account if needed. Do not hesitate to reach out to us at [email protected] — we are here to listen and assist, without any judgement.
Remember: asking for help is a sign of strength, not weakness. Your well-being matters far more than any game.
We're With You Every Step of the Way
If you have questions about responsible gaming, want to activate self-control features, or simply need more information — the anh20 team is here to help. Visit our FAQ section or reach out to us directly.