Anh20 Privacy Policy — How We Protect Your Data
Your privacy is our priority. This document clearly outlines what information anh20 collects, how it is used, and your rights as a user of our platform in Malaysia.
Effective date: 1 January 2026
1. Information We Collect
When you register or use the anh20 platform, we may collect the following categories of information:
Account Information: Full name, email address, phone number, date of birth, and password collected during registration. This information is required to verify your identity and manage your account.
Device & Browser Information: IP address, device type, operating system, browser type, and app version in use. This data helps us identify technical issues and improve platform performance.
Payment Information: Deposit and withdrawal transaction details in Malaysian Ringgit (RM) via methods such as FPX and DuitNow. Full bank account numbers are not stored directly by anh20 — all processing is handled through secure payment providers.
Usage Data: Records of in-platform activity including games played, session duration, login frequency, and interactions with platform features. This data is used to understand usage patterns and improve our services.
Cookies: The anh20 platform uses cookies to maintain login sessions, save user preferences, and understand usage patterns. More details about cookies are covered in the section below.
2. How We Use Your Information
All information collected by anh20 is used solely for legitimate purposes directly related to platform operations. The primary uses of your data include:
- Account management: Processing registrations, identity verification, logins, and account recovery.
- Transaction processing: Accurately verifying and recording every deposit and withdrawal in MYR.
- Service improvements: Analysing usage patterns to improve platform design, response times, and the overall user experience.
- Security: Detecting suspicious activity, preventing fraud, and protecting the integrity of the platform.
- Communications: Sending important notifications about your account, transactions, or policy updates via email or in-platform messages.
- Legal compliance: To meet reporting or disclosure obligations required under applicable Malaysian law.
Anh20 will not use your data for third-party marketing purposes without your explicit consent.
3. Cookies & Tracking
The anh20 platform uses cookies — small text files stored on your device — to ensure a smooth and secure user experience. We use several types of cookies:
- Session cookies: Required to maintain your login status during an active session. These cookies are automatically deleted when you close your browser.
- Preference cookies: Saves your language settings and interface preferences so you don't have to reconfigure them each time you use the platform.
- Analytics cookies: Helps us understand which parts of the platform are used most, so we can focus our improvement efforts where they matter most.
You can manage or block cookies through your browser settings. However, blocking session cookies may affect the login function and overall platform usability.
Anh20 does not use cookies to track your activity on other websites or for third-party advertising purposes.
4. Data Storage & Security
All anh20 user data is stored on servers protected by SSL encryption and appropriate technical security measures. Access to personal data is restricted to staff who require it to carry out their duties.
Data retention periods depend on the type of information. Active account data is retained for as long as the account remains active. Following account closure, transaction records may be kept for the period required under Malaysian law governing financial records.
While we take all reasonable steps to protect your data, no security system can guarantee absolute protection. We encourage users to play their part by using strong passwords and keeping their login credentials confidential.
5. Sharing Information with Third Parties
Anh20 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are limited circumstances where information sharing may occur:
- Payment providers: Transaction information that must be shared with payment providers such as FPX or DuitNow to process deposits and withdrawals in MYR.
- Technical service providers: Third parties that assist with platform hosting, security, or technical infrastructure, bound by strict confidentiality agreements.
- Legal requirement: Where required by a court order, applicable law, or directive from a competent authority in Malaysia.
In all cases of third-party data sharing, anh20 ensures that the parties involved comply with equivalent or higher data protection standards.
6. User Rights, Policy Changes & Contact Us
As an anh20 user, you have the following rights regarding your personal data:
- Right to Access: You have the right to request a copy of the personal information we hold about you at any time.
- Right to Rectification: If any information we hold is inaccurate or out of date, you may request a correction by contacting our support team.
- Right to Erasure: You may request the deletion of your personal data, subject to applicable legal retention requirements. Requests can be submitted via our support email.
- Right to Withdraw Consent: You may withdraw consent for any optional data processing at any time.
Anh20 reserves the right to update this Privacy Policy from time to time to reflect changes in data practices or legal requirements. Any material changes will be communicated via an in-platform notice or email. We recommend reviewing this page periodically.
For any privacy-related queries, requests, or complaints, please reach us at:
Email: [email protected]
The anh20 support team will respond to privacy queries within a reasonable timeframe. You may also visit the frequently asked questions us for answers to the most frequently asked questions.
Still Have Questions About Your Privacy?
The anh20 support team is here to help you understand how we protect your data. Contact us or check the FAQ section for quick answers.